Dear Proton
Coffee count: xx
An email I sent to i.care@proton.com
Dear Proton,
I am writing to share with you the experience I had at your Platinum centre at Mutiara Damansara.
I sent my car for its 10,000km service on Saturday, 11am. I have frequented the service centre for every service since I bought my car (Gen 2, HL) from that centre. The following were the incidents that marred the whole experience at your centre:
Incident 1
Since i was informed that it would be a while till the service finishes, I decided to go to the nearest shopping mall until the car has been serviced. I asked from your reception for a shuttle service and he said that i just missed the ride. I decided to wait. After a while, I asked again from your reception (different person) and he told me that there was no driver for that day, so there is no shuttle service. I told him that previously a staff told me that there is a service. He said he will check.There was no real effort to help me get a shuttle car. In the end, I waited near the shuttle car and asked somebody to send me to the shopping centre.
Incident 2
Around 2 PM i called the general line to inquire whether my car has been serviced. The person answering told me that if I have not get any SMS, then the car is not ready yet. He told it in such a way that was not friendly at all, it was borderline condescending.
When I got back at the centre about 4pm, I checked with the service counter if my car has been serviced. When I asked what time was the car service has finished, it was done lat 12:47pm!
Incident 3
After about an hour, i decided to go back to your centre and waited there. I called the general line to ask for a shuttle service back from the shopping centre back to the service centre. The person answering told me that they only send people, not picking up! it was in the same condescending tone.
Luckily the person that sent me, gave me his business card. I called him up asking if he could help me. He obliged and picked me up and sent me to the centre. I would want to acknowledge Mr Joey Lin Chok Yik for a job well done with his customer first attitude.
The whole experience leaves a bad impression on the level of service offered by your Platinum centre.
To sum up, the level of service offered by the centre in general and the general line in particular is unbefitting of the platinum level accorded to the centre. I would appreciate if you could investigate and rectify the low level of service offered by the centre. In the meantime, i will take my business elsewhere.
Thank you for your time.
An email I sent to i.care@proton.com
Dear Proton,
I am writing to share with you the experience I had at your Platinum centre at Mutiara Damansara.
I sent my car for its 10,000km service on Saturday, 11am. I have frequented the service centre for every service since I bought my car (Gen 2, HL) from that centre. The following were the incidents that marred the whole experience at your centre:
Incident 1
Since i was informed that it would be a while till the service finishes, I decided to go to the nearest shopping mall until the car has been serviced. I asked from your reception for a shuttle service and he said that i just missed the ride. I decided to wait. After a while, I asked again from your reception (different person) and he told me that there was no driver for that day, so there is no shuttle service. I told him that previously a staff told me that there is a service. He said he will check.There was no real effort to help me get a shuttle car. In the end, I waited near the shuttle car and asked somebody to send me to the shopping centre.
Incident 2
Around 2 PM i called the general line to inquire whether my car has been serviced. The person answering told me that if I have not get any SMS, then the car is not ready yet. He told it in such a way that was not friendly at all, it was borderline condescending.
When I got back at the centre about 4pm, I checked with the service counter if my car has been serviced. When I asked what time was the car service has finished, it was done lat 12:47pm!
Incident 3
After about an hour, i decided to go back to your centre and waited there. I called the general line to ask for a shuttle service back from the shopping centre back to the service centre. The person answering told me that they only send people, not picking up! it was in the same condescending tone.
Luckily the person that sent me, gave me his business card. I called him up asking if he could help me. He obliged and picked me up and sent me to the centre. I would want to acknowledge Mr Joey Lin Chok Yik for a job well done with his customer first attitude.
The whole experience leaves a bad impression on the level of service offered by your Platinum centre.
To sum up, the level of service offered by the centre in general and the general line in particular is unbefitting of the platinum level accorded to the centre. I would appreciate if you could investigate and rectify the low level of service offered by the centre. In the meantime, i will take my business elsewhere.
Thank you for your time.
8 Comments:
huhuh..... mesti diorang taknak balas email u olss....
tukar tempat servis skang
maybe diorang ada facility menerima email je kot, tapi takde facility membalas email. hahahaha
kalin garcia bernal
maybe diaorg malas nak layan you sbb you tak cukup posh hari tu.
kathy 'caleb' ibrahim
if I am posh, I won't have a Proton to start with...
Ova la
kan... mesti u dah beli porsche
huhuhhu...
diorang dah reply ker?
mini je,
no, not yet
I dah bagitau beli Avanza that day kan?? EkkkKEkkkk
dear syafeeq, I am the Proton Staff mentioned in your blog. I'm suprised to stumble upon your blog to find out an uneventful experience with Platinum Centre. However, shall you need any further assistance in the future, please do reach me at 012.3226673 or at lincy@proton.com I'll be at your service. Regards, Joey Lin.
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